Frequently Asked Questions
What is the Promise Band in White Gold like, and who is it for?
The Promise Band has a modern matte finish in 18K White Gold. Understated and refined, it is a meaningful choice for an engagement, a wedding, or a milestone anniversary.
How do I find the right size for a proposal, and can the ring be resized?
- Sizing: Use our Ring Size Guide at pohheng.com.sg/pages/ring-size-guide to find your size before ordering.
- Resizing: Resizing is available at any Poh Heng boutique in Singapore.
- Note: How far a band can be resized depends on its width and finish, so bring it in for an assessment first.
How should I care for an 18K White Gold band?
- Daily wear: Wipe with a soft cloth after each wear to remove oils and residue.
- Remove before: Swimming, applying skincare or perfume, and doing housework.
- What to expect: Over time White Gold may show a faint warm tint as its rhodium plating naturally wears, which is normal and not a sign of damage.
- Restoring the shine: Visit any Poh Heng boutique for complimentary cleaning and rhodium re-plating.
- Lifetime care: Enjoy free professional services for as long as you own your piece.