Loyalty Program FAQ

You can sign up HERE to join the loyalty program and instantly enjoy a 10% discount on fixed-price items and workmanship fees.

Your current Privileges membership will be automatically upgraded to Signature tier status and you can continue logging in using your existing email address and password.

You may contact our customer service Here, and they will be happy to assist you with your concern. Alternatively, click 'Forgot Password' if you’ve forgotten your login details.

Signature members enjoy a 10% discount on fixed-price items, 10% discount on workmanship fee (gold by weight products), earn 1 point on every $2 spent, & also 1.5X points during their birthday month.

Spend $40,000 within any 12-month period to qualify for the Prestige tier.

Once you've reached the Prestige Tier, your status is valid for 12 months.
To maintain your Prestige membership beyond this period, an accumulated spend of $1,000 is required within the 12-month timeframe.

Prestige members enjoy all Signature benefits plus free standard delivery (no minimum spend), a one-time $100 welcome voucher in the form of 40,000 membership points, 3x points on purchases made during their birthday month, and exclusive invitations to Poh Heng events.

Yes, the customisation amount is added to your total purchase value for the year and counts towards Signature and Prestige tier qualification.

Yes, the customisation value is added to the total purchase amount, contributing towards maintaining the Prestige tier.

Yes, points expire 12 months from the date that they are earned. No, points cannot be used to purchase vouchers.

Yes, trade-in products are eligible. Points will be awarded based on the final price of the item paid by the customer in cash after the trade-in value is applied.

Log in to your membership account via Here, then click the "REWARDS" button on the right-hand side of the page to view your membership status.

Points can be redeemed to offset the purchase price of products and services (excluding voucher, customisation and repair service purchases) at the rate of $1 for every 400 points.

Please note that points must be redeemed in full; partial redemptions are not allowed.

You’ll earn 1 point for every $2 spent. Points are awarded based on the rounded amount spent — values are rounded down to the nearest whole number.
Example:
If you spend $250.80, you will receive 125 points.

Step 1: Go to your REWARDS dashboard and copy the Discount Code provided.

Step 2: At checkout, paste the code into the "Discount Code" field before making payment.

Step 3: Once applied successfully, you will see the final price updated with the discount reflected.

Yes, Currently is based on life-time.

Yes, customers will still earn points based on the final item cash amount after deductions for discounts, promotions and vouchers are made.

Yes, the system will claw back the points originally issued for the returned item and reissue points based on the new item’s value.

Yes, the system will claw back the points originally issued for the returned item and reissue points based on the new item’s value.

Yes, customers can view their order history in the Poh Heng app for both online and in-store boutique purchases. They can also approach any sales staff at our boutiques for further assistance.

This will be reviewed on a case by case basis. Please reach out to Poh Heng for more information.

You may bring along any form of identification that states your date of birth to our nearest boutique for verification, and you will be automatically opted back into the Birthday Multiplier.